Refund policy

We take returns and exchanges within 30 days of your parcel being delivered.

Before you send anything back, write to us through the contact page with your order number and what you would like to do. We will reply with the return address. Please do not post anything before you have heard from us.

The piece needs to come back unworn and unwashed, with its tags still on.

Return postage is yours to arrange and pay for. The exception is a piece that arrives faulty, damaged, or is not what you ordered. Send us a photograph in that case and we will cover the postage and refund you in full, original shipping included.

We do not charge a restocking fee.

Made to measure and customised pieces

A piece cut to your own measurements, or changed at your request, is made for one person and cannot be sold to anyone else. We cannot take those back unless they arrive faulty or we cut them wrong. Read the size guide first, and write to us if you are unsure about a size. We would rather answer a question than remake a dress.

Refunds

We check your parcel when it reaches us and refund to your original payment method within five working days. Your bank may take a few days longer to show it.

Exchanges

Tell us the size or colour you want instead. We send the new piece once the first one is back with us.

Cancellations

Nothing is held in stock, so cutting starts soon after you order, and we cannot cancel an order once it is placed. If you write to us straight away we will stop it if the cloth has not been cut yet, but we cannot promise that.

If something fails later

Linen should last for years. If a seam gives or a button fails in ordinary wear, send us a photograph. We will repair it or replace it.